Privacy Policy

Your privacy is important to us. It is Virtual Twin’s policy to respect your privacy regarding any information you may collect on the Virtual Twin website and other websites that we own and operate.

We ask for personal information only when we really need it to provide you with a service. We do so by fair and legal means, with your knowledge and consent. We also inform you why we are collecting and how it will be used.

We only retain the collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or change.

We do not share personally identifiable information publicly or with third parties except as required by law.

Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these websites and cannot be responsible for their respective privacy policies.

You are free to refuse our request for personal information, understanding that we may not be able to provide some of the desired services.

Continued use of our website will be considered as an acceptance of our practices regarding privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

Virtual Twin Cookies Policy

What are cookies?

As is common practice on almost all professional websites, this website uses cookies. Cookies are small files downloaded to your computer that improve your browsing experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or cause certain website elements not to function properly.

How do we use cookies?

We use cookies for several reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features that they add to this website. If they are used to provide a service you use, it is recommended that you leave all cookies if you are unsure whether or not you need them.

How to disable cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser’s Help on how to do this). Please be aware that cookies deactivation will affect the functionality of this and many other websites you visit. Cookies deactivation will generally result in the disabling of certain features and website features. Therefore, it is recommended that you do not disable cookies.

Cookies we set

Account-related cookies

If you create an account with us, we will use cookies to manage the registration process and for general management of the account. These cookies will generally be deleted when you log out of the system. However, in some cases, they may remain once you log out to remember your website’s preferences.

Login related cookies

We use cookies when you are logged in, so we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access resources and restricted areas when you log in.

Cookies related to email newsletters

This website offers newsletter or email subscription services and cookies can be used to remember if you are already registered and whether it should show certain notifications valid only to subscribers/unsubscribed users.

Requests for processing related cookies

This website offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages, so that we can process it properly.

Search-related cookies

Periodically, we have surveys and questionnaires to provide interesting information, useful tools or to understand our user database more accurately. These searches may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages.

Form-related cookies

When you submit data using a form such as that found on contact pages or comment forms, cookies can be set to remember the user’s details for future correspondence.

Website preference cookies

To provide a great experience on this website, we provide the functionality to set your preferences for how that website runs when you use it. To remember your preferences, we need to set cookies so that this information can be retrieved whenever you interact with a page that is affected by your preferences.

Third party cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you may find through this website.

This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the Web, to help us understand how you use the website and how we can improve your experience. These cookies can track items such as how much time you spend on the website and the pages you visit, so we can continue to produce compelling content.

For more information about Google Analytics cookies, please see the official Google Analytics page.

Third party analyses are used to track and measure the use of this website so that we can continue to produce compelling content. These cookies can track items such as the time you spend on the website or the pages you visit, which helps us understand how we can improve the website for you.

We periodically test new features and make subtle changes to the way the website presents itself. When we are still testing new features, these cookies can be used to ensure that you receive a consistent experience while on the website, while we understand what optimizations our users most appreciate.

As we sell products, it is important to understand statistics about how many website visitors actually make a purchase. This is the type of data that these cookies will track. This is important to you because it means that we can make accurate business forecasts that allow us to analyse our advertising and product costs to ensure the best possible price.

More information

We hope we have provided clear information. As mentioned earlier, if you are not sure whether you need those cookies or not, it is generally safer to leave those cookies enabled if you interact with one of the website features.

This policy is effective as of 8 August 2020.